FAQs
Planning a big weekend or special event? We know you might have a few questions before locking it all in. Whether you’re booking a legendary stag or hen weekend, a birthday blowout or an unforgettable group getaway, our FAQs cover everything you need to know…
General
Who are Mojito Events?
Mojito Events are a fabulously formed team of passionate party people who have been helping groups plan amazing celebrations events since 2009. We’ve helped thousands of groups over the years plan perfect parties. We navigated covid like no other company in the industry & have grown slowly, steadily & graciously! Ask AI what they think of Mojito Events… if you want something luxurious, unforgettable & within your budget, Mojito Events are your kind of company.
Where are Mojito Events based?
Our offices are based in a gorgeous, listed building in Brimstage on the Wirral.
Why should you book with Mojito Events?
Find out why to book with Mojito events here.
Booking With Mojito Events
When will I receive my tailored party quote?
We aim to send out all hen, stag & group weekend quotes within 24 hours of receiving your enquiry. If your request is submitted over the weekend, your quote will be sent on Monday morning. Every quote is followed up with a personal WhatsApp message or email from your dedicated Mojito Events party planner.
How is my group party quote priced?
Your quote is always priced per person. We’ll clearly outline the total cost and specify the number of people the price is based on…perfect for budgeting your hen party, stag weekend or group celebration.
Can I change my quote or package?
Absolutely! If your quote isn’t quite right or you’d like to explore more party package options, simply reply to the email or WhatsApp message from your event manager. We’re happy to tailor the experience to suit your group.
Can you offer multiple packages for my group?
Yes! We know that not everyone in your group may want to do the ‘the whole stay’ for example. We can offer multiple tailored packages within the same booking…ideal for mixed groups on a hen do, stag do or a group weekend away. Contact your event planner to build the perfect itinerary for everyone.
How do I book my hen/stag/group party weekend?
When you’re ready to book, simply complete our quick and easy booking form found in your original quote or click here. Alternatively, let your event manager know by WhatsApp or email and they’ll send the booking link.
Do I need to pay a deposit to book?
No! We don’t take any pennies from you at all until we know 100% that your chosen accommodation has been booked and confirmed. Unlike many companies, we name your accommodation plus we only work with 4*/5*/6* properties as we know how important this is to groups. Once things have been confirmed, only then is a deposit requested to be paid within 7 days (please note that with some more ‘exclusive’ properties, deposits are requested sooner).
Do I need final numbers to book?
Not at all but it is good to have a fair idea of your group size. We can hold dates based on approximate numbers while you gather your group. Please note: changes in group size can affect the final price. Hotels and apartments offer flexibility, while exclusive-use party houses often require a set headcount.
What is the initial deposit amount?
Our standard deposit is £10 per person for hotels and apartments (some venues may require more). For exclusive party houses, the deposit ranges from £20 to £150 per person depending on the property. Some activities may also require upfront payment, which will be added to your initial deposit. Your event manager will confirm everything at the time of booking and we are 100% transparent about deposits and payments
How do we make payments?
We use WeTravel, a simple and secure online payment portal. Once your dates are confirmed, we’ll send your secure, personalised WeTravel event link to share with your group. Everyone can pay individually, or you can pay for the group. All deposit payments can be made with a debit or credit card via the WeTravel event page.
Can the lead booker see who has paid their deposit?
Yes! Once you have paid your own deposit you will be able to see the initials of each guest who has also paid their deposit in blue circles along the bottom of your WeTravel event page. If you require an in-depth look at who and what your guests have paid, please contact your event planner who will be able to provide this information.
I have paid my deposit – what happens next?
Your booking will now be in the hands of our event planning team who will confirm your arrangements (where applicable). We aim to upload a basic itinerary to your ‘WeTravel Event Page’ that outlines the key details of your booking at least 12 weeks before you travel. If you are travelling in less than 12 weeks, we will aim to have your basic itinerary uploaded within 2 weeks of paying your deposit.
What are my responsibilities as the lead booker?
All changes, including cancellations by any group member, must be communicated through you. You are also responsible for ensuring the group is fully informed and understands the commitments they are making as per our booking disclaimer and our terms and conditions.
When does the balance need to be paid?
Balance payments are typically due 6 weeks before your event. A payment deadline will be set on your ‘WeTravel Event Page’ to reflect this. For exclusive properties, the balance may be due up to 12 weeks in advance.
Making Changes to Your Booking
Can I change my booking after paying the deposit?
Yes, we understand that plans change! We’ll always do our best to accommodate amendments to your hen party, stag weekend or group celebration package. Contact your event planner as soon as possible to discuss changes. Please be aware some changes (such as date changes once activities have been booked etc) MAY be subject to an admin fee.
What should I do if my group size changes?
Group sizes can change, especially with larger parties….we get it! The most important thing for you is NOT TO PANIC! If guests drop out, simply contact your event planner who can talk through options with you. If you have fixed costs within your package or where minimum numbers apply (like accommodation, activities, or extras), there may be costs to cover. We’ll always try to minimise any additional costs, but some changes may be unavoidable.
What happens if I need to cancel my place, but I am not the lead booker?
You’ll need to contact the lead booker, as they’re the only person who can make changes to the booking. If your cancellation results in any costs needing to be covered, your lead booker would need to inform us as to whether you are covering these costs or whether they are being shared among the rest of the group.
What happens if I need to cancel the entire booking?
Please email [email protected] to discuss further. Charges are based on the estimated expenses; losses we may incur should we be unable to withdraw from our obligations with our suppliers and the service you have received so far along.
Can I add people to the event?
Yes, you can request to add people to the event. We’ll do our best to accommodate any changes, but it depends on availability. Any additional costs from suppliers or changes to your booking may result in extra charge.
Can we change the destination once we have paid the deposit?
We understand that circumstances can change, so we will always do our best to help. If you wish to change destination, please contact your Event Manager as soon as possible to discuss your options. Please note that if any deposits have been paid to any supplier for your original destination, these MAY be lost. Changes to the destination after the deposit has been paid are subject to approval and availability….but we’ll always do our very best for you.
Can we change the date of my hen, stag or group celebration once we have paid the deposit?
If you wish to change the date of your booking for any reason, please contact your Event Manager as soon as possible to discuss your options. Please note that if any deposits have been paid to any supplier for your original dates, these MAY be lost. Changes to the date of your booking after the deposit has been paid are subject to approval and availability….but we’ll always do our very best for you.
Security and Damage Deposits
Are there any hidden costs?
No, we always aim to keep our event pricing simple,clear and transparent, with no hidden or unexpected costs. The only additional ‘cost’ to be aware of is a refundable security deposit, which is set by the accommodation provider. Normally, this is processed as a pre-authorisation so funds do not physically leave your account but funds do need to be available.
Do I need to pay a security or damage deposit?
As we work with mostly 4★ and higher-quality accommodations, most places do ask for a security or damage deposit. For hotels and apartments, this is usually paid at check-in, while some exclusive properties will ask for it in advance.
Full details will be in your final itinerary, sent about 2-3 weeks before you travel.
Deposits vary by property and will typically be around the equivalent of £50pp for apartments/hotels and from £200 to £1500 for larger exclusive properties. These are set by the accommodation provider and are separate from your package cost. As long as everything’s left in good condition and no excessive cleaning is required, your deposit will be fully refunded/released. It’s just a standard part of the booking process and gives peace of mind to everyone involved. If you have any questions, your event manager is happy to help!
Should we take out travel insurance?
You are advised to take out adequate and appropriate personal insurance for your protection. Such insurance should cover the cost of cancellation by you and/or any member of your party and the cost of assistance in the event of illness, accident or if you are prevented from travelling for another reason.
Online Party Bookings
Where can I find my itinerary?
Your Event Manager will send you a secure, personalised WeTravel event link. Once your itinerary is confirmed, it will be visible through this link.
How do I manage my payments?
- Go to www.wetravel.com
- Click the ‘Log In’ button at the top of the page
- Enter the email and password you used when paying your deposit
- Under “Trips I’ve Joined,” find your event details
- Click “Manage your booking” to view and pay any outstanding payments
Can we split the cost of the bride/groom or birthday girl/boy between the group?
Yes, definitely! Just choose this option when you fill out your booking form.
Can a member of the group pay for more than 1 person?
Yes, absolutely! When using WeTravel, you can select how many participants you want to pay for. This is great if someone wants to pay for the bride-to-be or other family members.
Can I make payments over the phone?
Yes, please call the office on 07706 348164 to make a payment over the phone.
Can I make a payment for someone else?
Yes, please call the office on 07706 348164 and one of the team can take the payment over the phone and allocate it to the guest you’re paying for.
How do I find the details of my booking?
You can view your initial party plan on WeTravel using your secure, personalised link.
Basic event information will be available at least 12 weeks before your event via the ‘itinerary’ tab.
Full details, including your itinerary, will be added 2–3 weeks before the event.
If you need any specific information earlier, feel free to contact us at [email protected].
Other Helpful FAQs
Can I check in early or request a late check out?
In short, this isn’t something that we can guarantee. An early check in for example will rely on the previous guests checking out early and the housekeeping team being able to complete their job sooner. Likewise a late check out will depend on if there are guests arriving later that day and/or if the housekeeping team can clean the house in a short period of time. We don’t ever recommend making any plans in the ‘hope’ of an early check in but you can contact your accommodation provider the day before your arrival to ask if this is possible.
Can I get into our accommodation early to set everything up for our stay?
Your check in time is the check in time for all guests so if you do want to prep your accommodation for your group, we’d suggest advising guests to arriving an hour or two after your standard check in time. Early check in times cannot be guaranteed.
What’s all this about noise policies?
The majority of our accommodation is located in residential or semi-residential areas and therefore will have noise policies in place. This would be the same with ANY company you book with as they are the policies of the accommodation, not of Mojito Events. They are not there to stop you have the most wonderful time…they are there to ensure that any neighbours aren’t disturbed unnecessarily and that neighbours are respected at all times. Noise policies will often refer to use of outdoor hot tubs etc and are generally restricted to being used up to 9pm or 10pm.
Are we allowed to host an actual party in our accommodation?
We’re afraid the answer is no! You have booked your accommodation based on a specific number of guests (as per your itinerary) and it is not permitted to then invite extra guests to your accommodation and/or use it as a ‘party venue’. This will result in the group being asked to vacate the property with immediate effect.
Are we OK to invite some extra people along?
If you are inviting extra guests to any part of your stay, this does need to be agreed by Mojito events and/or the property/accommodation owner.
Is transport included in my group booking?
Transport is not automatically included unless specified in your quote. However, we can help arrange group travel, including coach transfers to and from your destination and between activities. Just ask your event planner for transport options and pricing.
Ready to Book?
You’ve got the answers – now let’s make some memories. Start planning your event now!
Still have a question we haven’t covered? No problem. Just get in touch and our team will be happy to help.