Mojito Events – Terms and Conditions

Important Info

It is important that you read these terms and conditions as they set out our obligations to you and your commitments to us when you book with Mojito Ltd. These along with the information detailed in your itinerary form the basis of our contract with you. These terms and conditions apply to all bookings whether you have read them or not and they apply to all members of the group on whose behalf the group leader has booked. It is YOUR responsibility to ensure that EVERY member of your group also reads and understand this disclaimer but more importantly agrees to its content.

FOR DETAILS OF OUR PRIVACY POLICY, PLEASE SEE BELOW.

Mojito Ltd accept that every group leader understands and accepts our terms and conditions at point of booking whether the booking is made over the telephone, in person, in writing or via the Internet. It is the group leader’s responsibility to ensure every member of his/her party/group is aware of and adheres to our terms and conditions and supplies all information to the group accurately. Our terms and conditions are available and easily accessible via our website. We also make them available to you via a link on your itinerary & at the time you decide to book with Mojito Ltd. By paying your deposit you acknowledge that you agree to our terms.

Abbreviations
The terms ‘we’, ‘our’, and ‘us’ refer to Mojito Ltd. ‘You’ and ‘group leader’ refer to the person who made the reservation and each member of the group for whom the group leader has booked. If there is a change in the group leader, we must be notified in writing. ‘Supplier’ means the company or person providing the event or any part of it. ‘In writing’ means by email or WhatsApp. ‘Price’ means the total cost of the event. ‘WeTravel’ is the payment system Mojito Events uses to collect individual guest payments.

Contract and Agreement
No contract shall arise between you and us until:
A) You have selected an event either advertised on our website or social media platforms, or you have received and approved a tailor-made quotation from us via email.
B) We have received your confirmation of booking by email or phone, including details of the package, confirmed dates, and the approximate number of guests in your group.
C) Your accommodation reservation (if applicable) has been accepted, and your booking has been set up online via WeTravel.

Payment of Amounts Due
A non-refundable deposit of at least £10 per person is due within 7 days of your accommodation being reserved and your booking being set up online. Some properties/packages (e.g. party houses) will require a higher deposit, which will be clearly stated at the time of booking.

ALL deposits are non-refundable under any circumstances.

The final balance must be paid at least 6 weeks before your arrival (or up to 12 weeks for some properties/packages – this will be confirmed during booking). If you’re booking within 6 weeks of arrival, the full payment is required upfront.

Deposits are deducted from the final balance for guests confirmed to attend. Those who cancel after paying their deposit are not entitled to a refund.

Anyone who hasn’t paid in full by the deadline will be removed from the booking. Should your group size drop or minimum numbers not be met, supplements may apply, especially for fixed-cost items like exclusive properties, limos, private chefs, etc. We’ll let you know in advance if anything changes or if costs are affected.

If activities can’t go ahead due to reduced numbers, we may either cancel and refund that element or offer alternative arrangements.

We use WeTravel, a secure online system, for all payments – allowing each guest to manage their own payments safely and easily.

It is your responsibility to ensure that all payments are made on/before payment deadlines.

Pricing Policy
All prices and related information we provide are subject to availability. Prices quoted at the time of your enquiry are accurate to the best of our knowledge at that moment but may change before you confirm your booking.

We reserve the right to correct errors and adjust prices at any time before your booking is confirmed. If prices increase after you have booked, we will try to avoid passing these costs on to you but if unavoidable, any price increase will be communicated to you in writing.

Please note that if you change your travel dates for any reason, we may need to apply a supplement to cover any increased costs. We will always try to minimise these charges but cannot guarantee avoiding them in all cases.

Special Requirements
If you have any special requests, please notify us in writing at the time of booking. We will do our best to pass on any reasonable requests to the relevant suppliers. If a request is important to your booking, you must obtain written confirmation from us to ensure it can be accommodated. Until confirmed, all special requests are subject to availability.

If your request incurs any additional charges (e.g. extra accommodation costs), we will notify you by email with full details of the extra charges.

Some restaurant providers require pre-ordering before your arrival. It is your responsibility to complete and return any required pre-order forms by the specified deadline. If not returned on time, the restaurant may select your menu for you.

Guests with dietary requirements should contact the restaurant directly to discuss their needs. Please note that suppliers may change set menus without notice.

Mojito Ltd is not liable for food allergies. It is your responsibility to ensure that the restaurant, relevant suppliers and Mojito Ltd are informed of any allergies or food intolerances within your group.

You must also inform both Mojito Ltd and our suppliers of any medical conditions that could affect your safety or wellbeing during any activities.

Alterations or Cancellations By You
If you want to change your booking, we will try to help but cannot guarantee all changes can be made. Changes to your booking DATE will incur a £100 administration fee. All date changes depend on availability and may involve additional supplier charges, which you will be responsible for.

If cancellations reduce your group size below the numbers your price or concessions were based on, we will recalculate costs accordingly and notify you in writing.

To cancel all or part of your booking, notify us immediately by emailing [email protected]. Cancellation fees cover costs and losses incurred from commitments made with suppliers and services provided. We strongly recommend independent travel insurance to cover cancellations.

If you cancel more than 6 weeks before your event, your cancellation fee will include the non-refundable £10 deposit per person plus any applicable cancellation fees.
You will also be responsible for 100% of any prepaid tickets, vouchers, deposits or invoices paid on your behalf, which are non-refundable and remain Mojito Ltd’s property. This includes any deposits paid to properties that have been paid on your behalf.
No refunds are available for cancellations made less than 6 weeks before the event.
Supplements may apply if group numbers change before or after the 6-week deadline. We will discuss any supplements with the lead booker to agree on payment arrangements.

Refunds, if agreed, will be processed within 7-10 working days.

If the lead booker cannot attend and wants to assign a new lead booker, please notify us in writing. It is your responsibility to provide the new lead booker with all booking documentation.

Cancellation fees

If you are looking to cancel a WHOLE booking for ANY reason, the following cancellation fees will apply:

Cancellations less than 6 weeks before your travel date – Cancellation fee equals the FULL cost of your booking.

Cancellations more than 6 weeks before your travel date – Cancellation fee equals

Your non-refundable deposit
Any costs incurred toward your booking (tickets, property deposits, reservation deposits etc)

PLUS a cancellation fee based on your group size:

£150 per booking of 2-8 guests
£200 per booking of 9-15 guests
£250 per booking for groups of 16+

If one or more guests within a group request to cancel off your event AT ANY STAGE, we will require written confirmation of this from the lead booker. Please be aware that if this occurs, it is likely to result in a supplement behind owed. This will only be the case if there are FIXED costs within a package (e.g. an exclusive property, limousine, butler, saxophone player for example). If the fixed cost was originally shared between X number of guests & now that group has reduced, the costs need to be covered.

The lead booker on the event will agree to how this supplement/cost will be covered. This cost can spread between the remaining members of the group, between certain remaining members of the group or can leave said costs with the member/s of the group that are cancelling.

Booking Process

A provisional booking does not guarantee availability. Your booking is confirmed once we issue a confirmation email and receive the required deposit or payment. If your chosen option becomes unavailable, we will offer a suitable alternative or refund.

Payments & Booking Responsibilities

As the group leader, you are responsible for ensuring that all payments are made by your group members on or before the stated deadlines.
Deposits are non-refundable.
Balance payments are typically due 6 – 12 weeks before your event; exact deadlines are shown in your WeTravel booking portal.
Any guests who miss payment deadlines will be removed from the booking. Their outstanding balance will be divided among the remaining guests and your package total will be updated accordingly.
All payments must be made via our online booking system unless an alternative arrangement has been agreed in advance.

Alterations or cancellations by us

If we need to make a minor or insignificant change to your event (e.g. a change in time, venue, or accommodation provider), this will not be considered a valid reason to cancel or amend your booking. No compensation will be offered in these cases. However, we will always do our best to ensure any minor changes are like-for-like replacements and in line with the original plan.

If a significant change is required, we will inform you as soon as possible. Where appropriate, we will:

Offer an alternative activity or event of equal value, or
Allow you to choose an alternative package and refund the difference (if already paid in full).

If you do not wish to accept the change, we will consider the booking cancelled by you, and our standard cancellation policy (outlined above) will apply.

By booking with us, you accept that in some cases it may be necessary for us to vary or modify your itinerary due to local or unforeseen circumstances. We will always try to accommodate reductions in group numbers at no extra cost but if the remaining numbers are below the minimum required, we reserve the right to charge the group for the minimum numbers needed to run the event.

We will notify you of any such changes as soon as possible.

Accommodation Compliance

Mojito Events works with a wide range of independently owned celebration houses and group accommodation providers across the UK. Each property is responsible for ensuring it holds the appropriate planning permission, licences, insurance and safety documentation required for short-term group stays.

While we carry out reasonable checks and maintain close relationships with our accommodation partners, Mojito Events does not have direct control over individual property permissions or local authority regulations.

If, in the unlikely event, a property becomes unavailable due to licensing or planning matters, Mojito Events will work quickly with you to offer suitable alternative accommodation or a refund in line with our booking terms.

By booking through Mojito Events, customers acknowledge that accommodation compliance remains the responsibility of the property owner, and Mojito Events acts as an organiser and facilitator of your weekend experience.

Alterations Beyond Our Control & Extraordinary Circumstances

Under no circumstance are we obliged to cancel, refund or provide compensation if you are affected by unavoidable or extraordinary circumstances in which we or the suppliers of the service in question have no control. This relates to ANY element of an event/booking cancelled due to, and not limited to, war and threat of war, riots, terrorist activity, industrial disputes, natural disasters, fire, airport closures (including delayed or cancelled flights), Government-led or Government ordered cancellations (including any Government-related body), biological or chemical disaster, biological or medical pandemic/epidemic, bad weather conditions (including sea, ice & river conditions & flooding) and similar events that are beyond our control or the control of the suppliers involved with your event. We will however cooperate with you & the suppliers involved to make any necessary arrangements to re-organise your event where appropriate/possible.

Behaviour & Group Leader Responsibilities

We want you to enjoy your weekend to the fullest – after all, you’ve booked a fun celebration! That said, as a Mojito client and group leader, you agree to the following terms and responsibilities, and it is your duty to ensure that every member of your group reads, understands and agrees to these conditions.

General Conduct

All group members must behave in a safe, courteous and respectful manner at all times. As the group leader, you are responsible for ensuring that your party:

Follows all safety instructions from suppliers and activity leaders.
Uses safety equipment properly without tampering or misuse.
Dresses appropriately for events/activities and follows any supplier-specific guidelines.
Arrives on time for all scheduled activities. Late arrival may result in missed or cancelled experiences without refund.
Does not arrive under the influence of alcohol or drugs at any accommodation, activity, or event. Participation may be refused without refund.
Does not invite non-paying guests to accommodation or venues unless previously arranged with Mojito or the venue manager.

Respect for Suppliers & Staff

We are proud of our trusted relationships with suppliers and expect our guests to treat all staff – at hotels, venues, restaurants, activity sites and elsewhere – with respect and courtesy at all times.

Abusive, rude, aggressive or antisocial behaviour will not be tolerated.
If a supplier reports unacceptable behaviour, Mojito reserves the right to terminate your booking immediately with no refund or compensation.
If a supplier (e.g. hotel, venue, activity provider) has to refund other guests or incurs losses due to your group’s conduct, you will be held financially responsible.

Accommodation Conduct

For apartments and hotels upon arrival, please make yourself known at reception. Only one guest per room should check in to avoid overcrowding.
Upon arrival at an apartment or property which operates a self-check in, please check in at the time agreed adhering to the check instructions supplied on your final itinerary/check in information.
You may be asked to provide a rooming list (including full names of all guests and who is sharing with whom). Please ensure this is completed and sent across at least one week prior to arrival to avoid check-in delays or confusion.
You may also be required to sign a behaviour agreement on arrival at your accommodation.

Security Deposits

A security bond or card authorisation may be required on check-in, either per room or per group.
Bond amounts vary by property and can be up to £500 per room/apartment or £1500 for exclusive-use properties. This will be confirmed in your itinerary.
Refunds of deposits are subject to no damage or breach of conduct. There are no exceptions to this requirement.

Damage & Misconduct

You will be liable for any damage caused by your group, including but not limited to; hotel property, furnishings, public areas, or supplier equipment.
Mojito will provide your contact information to suppliers if damages are found post-checkout.
If the accommodation is required to refund other guests due to your behaviour, you will be expected to cover those costs.

Complaints Procedure

If you experience any issue during your event or stay, it is vital to follow this process:

Raise the issue immediately with the venue/hotel/activity provider to allow them the chance to correct the problem.
If the problem persists, contact Mojito during your stay on the emergency number provided on your itinerary and we will assist where possible.
If unresolved please email Mojito ([email protected]) with full details of your complaint within 48 hours after check out.
Complaints raised after your event without being reported during your stay may not be followed up.

Note: Our suppliers are long-standing and trusted partners. While issues are rare, following the above procedure ensures the best outcome for all involved.

To ensure all complaints are dealt with professionally & thoroughly, all correspondence must come from the LEAD BOOKER of your event unless otherwise agreed. If a part-refund is accepted by way of apology and/or to reflect any issues faced during your event, it is assumed this will bring the complaint/matter to a close.

Insurance

You are advised to take out adequate and appropriate personal insurance for your protection. Such insurance should cover the cost of cancellation by you and/or any member of your party and the cost of assistance in the event of illness, accident or if you are prevented from travelling for another reason. You must ensure that the policy you purchase is suitable for your confirmed arrangements including any hazardous activities. Many policies do not cover such activities so you must check the small print before purchasing and if in doubt, check with the insurers that you will be covered. You must also ensure that your insurance covers participation in any hazardous activities which do not form part of your arrangements. If you decide not to take out travel insurance suitable for your arrangements independently, you hereby agree to indemnify us against any claim or loss or injury, and you and your group members participate entirely at your own risk. Certain activity providers may insist you sign an insurance indemnity and waiver form; therefore you participate at your own risk, and Mojito shall not be liable for your participation.

Health and Safety

It is your responsibility to ensure that you and your group has the appropriate level of fitness to participate in any events or activities you have booked. Many events are not recommended for those with any disability, illness or infirmity. If you or any member of your group have an existing medical conditions, allergies or disabilities which may affect your arrangements you must let us know the details before you make your booking. If in our reasonable opinion, your chosen activity or events are not suitable for that person/persons, taking into account medical condition or disability or they are not being accompanied by someone who can provide all the assistance you may reasonably require we can refuse to accept the booking. If we find out after you have made the booking that you or a group member have an existing medical condition or disability and are not being accompanied by someone who can provide all the assistance you may reasonably require we reserve the right to cancel the booking and impose the cancellation charges where in our reasonable opinion, the confirmed arrangements are not suitable and may cause a risk to yourselves or to other guests. Please note that some of the activities and events we feature are inherently dangerous and by booking these you accept the inherent risks. Many events and activities require a high level of concentration, and the use of alcohol or drugs is strictly forbidden and if you or any member of your party have, at the discretion of our suppliers, been using drink or drugs, they reserve the right to cancel your participation forthwith, and no refunds will be paid.

Weather Conditions & Unavoidable Circumstances

Many outdoor activities and events are dependent upon weather conditions to ensure the safety of all participants. Where any event has to be cancelled due to poor weather, we will do our best to ensure you are advised in advance. If this is not possible you may be advised upon arrival. If this situation does occur and the venue/supplier cancels the event due to health and safety reasons, it is at the discretion of the venue or activity supplier to issue your group with a full refund for that element of your package. If YOU decide not to take part in any event due to any reasons linked to serious weather conditions, you must notify the venue/supplier direct. Any refunds will be at the discretion of the supplier or venue. If you/your group are affected by unavoidable or extraordinary circumstances which are without of the control of our suppliers/services, we are not liable to pay any compensation or offer a refund of monies paid. These events can include war, threat of war, civil strike, terrorist activity, riot, industrial dispute, natural or nuclear disaster, fire, adverse weather or similar events outside our or our, your or the suppliers’ control. Please refer to our section ‘insurance’ above.

Our Liability

We accept responsibility for ensuring that the arrangements that you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. If any part of your package is not provided as promised, we will pay you the appropriate refund. We accept responsibility for the acts and/or omissions of our employees and suppliers except where they lead to death, injury or illness. We do not accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees, suppliers or sub-contractors whilst acting within the scope of, or in the course of their employment in the provision of your booking. Mojito Events aim to use only reputable suppliers during the process of booking your event. If an occasion arises whereby a service/product is not supplied according to your itinerary/contract, Mojito Events will endeavour to rectify the situation wherever possible and/or a suitable/alternative arrangement made. In situations out of our control & whereby an error cannot be rectified for any reason, a refund will of course be offered for that element of your package/event. Please refer to our complaints section. Mojito Events cannot be held responsible for events/situation out of our control for example if a third party unconnected with the provision of the arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Marketing, Website Descriptions & Special Offers/Packages

All photographs and illustrations on our website are purely representative of the products & events we offer and will be accepted as such. We also reserve the right to discontinue any special offers without notice. Package names are purely for marketing purposes only & whilst they may represent the details of the package, they are for descriptive purposes only. Details of a package or special offer may vary over time. We will always endeavour to provide what has been booked & like for like arrangements to the same value will be arranged. If we are no longer able to offer a specific activity/element of a package, we will of course advise you.

Any information or details on our website are, the very best of our knowledge, current & accurate. We name all our accommodation providers at the booking stage, so you are also able to access further information through supplier websites. Whilst we believe that all our website content is accurate & up to date, this relies on our suppliers keeping us informed of any changes & updates. Hotels, apartments & party houses often undergo refurbishment or improvement & Mojito Ltd cannot be held responsible for any changes that may not meet with your tastes or requirements. Any major changes to properties that we are made aware of will of course be communicated to our customers if/when we are made aware of these.

Competitions, Vouchers & Offers

Any competitions and offers made by Mojito are done so at our discretion. All details of competitions/offers may be subject to change however we aim to keep all details accurate, as detailed as possible and transparent. Competition winners will be given a certain amount of time to claim their prize. All offers are subject to availability and cannot be used in conjunction with any other offer. Our £75 vouchers cannot be used in conjunction with any other offer (e.g. a Facebook offer/promo). A £75 voucher can be used on any other website/quoted package on any group of 12 or more guests. Only one voucher may be used towards a single booking.

General

We believe our Terms and Conditions to be fair. We reserve the right to make amendments and improvements to these terms and conditions without notice & any booking is subject to CURRENT terms & conditions

Data protection and privacy

Please find below our privacy policy which shall be deemed to be incorporated into our terms and conditions. Mojito Ltd takes the privacy of its customers data very seriously. Please read the following policy to understand how we will treat your personal data when you use our site.

When do we collect data?

We can collect data from you from a variety of different sources that include:

When you enquire about our services from our website, from our social media platforms or over the phone
When you create an enquiry/package on our website using our package builder
When you speak to our team in the office
We use Google re-marketing to capture cookie information so we can target visitors who have shown an interest in our services
Personal data collected automatically from your use of the internet and our website. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the sites and provide you with access to the pages you wish to access.

In any of the above cases, the data we collect could be personal data. This personal data includes your name, email address and phone number. Our legal basis for the collection and processing of this data is the provision to you of the services you have requested and may go on to purchase.

What do we do with your personal information?

Mojito Ltd retains and uses your personal information to provide you with the best experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

We will ensure that your personal information is kept confidential and secure, and that the appropriate technical and organisational measures, to prevent unlawful or accidental destruction, accidental loss, unauthorised disclosure or access or other unlawful forms of processing, are implemented.

We will process your personal information for the purposes listed above given our legitimate interest in undertaking marketing activities to offer you services that may be of your specific interest and in relation to your original enquiry with Mojito Events. We will relay all relevant information to you in wirting but will also use telephone/mobile numbers to text and call to discuss your enquiry in more detail.

When you proceed with a booking with Mojito Events, we request certain information from you and your guests to enable us to provide you with an on-line booking platform for your group. Our online booking/payment system is called WeTravel. Any information recorded with WeTravel is secure and is not shared with any 3rd parties at all.

Cookies

Cookies are small files which are sent to your browser and stored on your computer’s hard disc. Whenever you visit www.mojitoevents.com and unless you elect not to receive cookies, then your computer will store an identifying code in the cookie which may mean you do not need to type in your email address each time you return to the site. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose. You can at any time set your browser to notify you before you receive a cookie, giving you the opportunity to decide whether to accept it. You can also set your browser to turn off cookies.

Consent

By disclosing your personal information to us using this website, on our social media platforms or over the phone/WhatsApp, you consent to the collection, storage and processing of your personal information by Mojito Events in the manner set out in this Privacy Policy. Some information and e-mails sent to us may be used as testimonials but no e-mail address or contact details will be displayed and we will request your permission to use this information prior to doing so.

Updating Your Details

If you wish to update your contact details in order to continue to receive relevant offers and information, please let us know of any changes.

Contact

If you have any questions or concerns about the information we hold about you, you can also contact our MD, Jo Bennett by emailing [email protected]

Other Info

The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited and will be reported.

Our website and social media platforms may contain links to other third-party websites/social media accounts over which we have no control. Mojito Events cannot, therefore, have any responsibility in relation to the accuracy, completeness or quality of the information contained on those websites.